Refund and Cancellation Policy

Who this applies to

This policy is set by Rasket, Inc. (“Rasket”, “we”, “us”) and is part of our Terms of Service. It covers the paid plans, add-ons and purchases we bill you for.

Billing belongs to your account, not to each project: one charge covers every project on the account, and the account owner is the person who cancels or asks for a refund.

Projects billed through an app marketplace follow that marketplace’s billing and refund rules. Enterprise and invoiced plans follow their contract where it says something different.

Cancelling a plan

Cancel any time from Settings → Billing with Cancel plan. If several projects share your account’s subscription, write to support@rasket.com and we will end it for you.

• Cancelling stops the next renewal. You are not charged again for the plan.
• Your plan and its add-ons, such as a dedicated IP, extra domains, single sign-on, Inbox seats and storage, and text numbers, keep working until the end of the period you have paid for. The project then moves to the Free plan.
• Cancelling deletes nothing. Your data stays until you delete it, as the Privacy Policy describes.
• Usage is billed in arrears, so a last invoice for the final month’s usage follows a plan that ends at the end of its period.

Monthly plans

Monthly plans are paid at the start of each month and are not refunded for a partial month. When you cancel, the plan runs to the end of the month you have paid for.

Annual plans

• If you ask within 14 days of an annual charge, the first year or a renewal, we refund that charge in full. The plan ends when the refund is made, and the project moves to the Free plan.
• After 14 days an annual charge is not refunded. If you cancel, the plan runs to the end of the year you have paid for.
• We email you before an annual plan renews, so you can cancel in time.

Changing plans

• An upgrade is charged straight away for the rest of the period, and takes effect once that payment goes through.
• A downgrade takes effect at the end of the period. On an annual plan, a downgrade or a switch back to monthly billing takes effect when the year ends.
• Removing seats or add-ons during a period gives you credit on your next invoice, not a cash refund.

Usage and one-off purchases

• Usage past your plan, such as extra emails, marketing contacts and text messages, is billed monthly for what was used, and is not refunded.
• AI credit packs are kept for 12 months from purchase. A pack is not refunded once any of its credits have been used.

Charges we got wrong

Whatever the date, we refund a charge we should not have made: a duplicate charge, a charge after you cancelled, or a renewal at the annual price after you had switched to monthly billing.

When a plan ends early

If a payment fails and every retry fails too, the subscription ends and the project moves to the Free plan.

If we suspend or close an account because it broke our Terms of Service or our Acceptable Use Policy, the period already paid for is not refunded.

How to ask for a refund

Write to support@rasket.com from the account owner’s email address, with the invoice you are asking about. A refund goes back to the payment method that paid the charge, and can take a few business days to show on your statement.

Your legal rights

Nothing in this policy limits the rights the law gives you. If you buy as a consumer, that includes any right to withdraw from a purchase within 14 days where it applies to you, such as in the EU and the UK.

Changes to this policy

We may update this policy. The date at the top of this page shows the latest version, and a change applies to charges made after that date.

Contact

Questions about this policy go to info@rasket.com.